Terms & Conditions

All accepted orders represent contracts for the sale or repair and delivery of specially-manufactured goods, and are subject to the following terms and conditions:

  1. Client agrees to pay in full the stated price of the goods and services.

  2. Each order or work authorization constitutes a complete and seperate transaction.  Acceptance of new orders by RCAD Milling ("RCAD") shall not represent any accord and satisfaction and shall not relieve Client of any pre-existing indebtedness to RCAD.

  3. In the event RCAD determines an appliance needs to be replaced due to RCAD's error, the appliance shall be replaced by RCAD at no charge to Client.  In the event an appliance needs to be replaced due to Client's error, RCAD will replace the appliance at Client's expense.  In either case, in the event an appliance needs to be replaced, all appliances requiring replacement must be promptly returned by Client to RCAD.

  4. Any use, sale, transfer, modification of the appliance or failure to reasonably notify and return the appliance to RCAD within fourteen (14) days shall constitute acceptance by Client.

  5. Any defects in returned goods must be specifically identified in writing and RCAD retains the right to effect cure of any defect.

  6. Client must examine all appliances and determine their fitness for any intended usage.  NO EXPRESS OR IMPLIED WARRANTIES ARE GRANTED BY RCAD UNLESS (i) SPECIFICALLY GRANTED BY WRITTEN WARRANTY CERTIFICATE OR (ii) SPECIFICALLY GRANTED BY SECTION 7 HEREINBELOW.  RCAD HEREBY EXPRESSLY DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTY OF MERCHANTABILITY, UNLESS (i) SPECIFICALLY CONTAINED IN WRITTEN WARRANTY CERTIFICATE PROVIDED BY RCAD TO CLIENT OR (ii) SPECIFICALLY GRANTED BY SECTION 7 HEREINBELOW.

  7. RCAD warrants for six (6) months from the date of shipment that all appliances shall be free from defects in workmanship or materials.  If Client reasonably believes a defect in an appliance's workmanship or materials exists, Client may request return authorization to return the appliance from RCAD.  RCAD will not replace any appliance or otherwise remedy any alleged appliance defect unless and until proper return authorization has been requested and provided in writing by RCAD.  Upon obtaining a written return authorization, Client shall promptly return the appliance to RCAD with conspicuous markings clearly identifying the appliance delievered pursuant to the return authorization, or as otherwise directed by RCAD.  RCAD shall, at its option, either refabricate or repair any appliance in question or give credit to Client in the original invoice amount of the appliance in question following its return to RCAD.

    RCAD reserves the right to deem any appliance void of warranty if any one of the following applies:

    1. Client elects to proceed with fabrication of appliance in question beyond an RCAD employee notifying the Client of an issue that could compromise the integrity of the appliance.
    2. An appliance was fabricated outside of the manufacturer's specifications for the material choice prescribed.
    3. In RCAD determination, the appliance requires excessive adjustment by Client for permanent placement.
    4. Client elects to fabricate an appliance using a reduction coping.
    5. Appliance must be refabricated but Client requests a change in materials or shade.
    6. Appliance must be remade but Client has altered the preparation from which the original appliance was made.
    7. Client's annual remake percentage is above 5% of all Client's billings with RCAD for the preceding twelve (12) month period.

  8. All transactions shall be governed by the laws of Illinois. Acceptance of the goods constitues acceptance of all terms and conditions herein.